Emergency & DIY Maintenance Tutorials
What Is Emergency Maintenance?Emergency maintenance issues are those that require immediate attention due to health or safety hazards. By placing an emergency service request, a member of our team will respond as promptly as possible. These issues include:
- Major flooding or pipe breaks
- Toilet backups & overflows
- Fire in your apartment or building
- Gas leaks
- Lockouts and entry door malfunctions
- No air conditioning or heat
How to Place an Emergency Maintenance RequestContact our leasing team right away at [PHONE] to place your service request. Our on-call maintenance technicians will be paged promptly. Routine work orders can be submitted using our Resident Portal and will be addressed after social distancing restrictions are lifted.
To access the Resident Portal, visit [property website], select Residents, then Maintenance. You will be prompted to sign in or set up your account. Once logged in, you will be able to submit your service request.
Visit residentportal.com to view a series of tutorials that can walk you through this process.