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Emergency & DIY Maintenance Tutorials

Our team cares about the safety and health of our residents and staff alike. For that reason, we are currently handling only emergency service requests at this time. This article will explain what is considered emergency maintenance, how to place an emergency service request, and also share some tutorials to help you fix non-urgent issues.

What Is Emergency Maintenance?

Emergency maintenance issues are those that require immediate attention due to health or safety hazards. By placing an emergency service request, a member of our team will respond as promptly as possible. These issues include:
  • Major flooding or pipe breaks
  • Toilet backups & overflows
  • Fire in your apartment or building
  • Gas leaks
  • Lockouts and entry door malfunctions
  • No air conditioning or heat
 

How to Place an Emergency Maintenance Request

Contact our leasing team right away at [PHONE] to place your service request. Our on-call maintenance technicians will be paged promptly. Routine work orders can be submitted using our Resident Portal and will be addressed after social distancing restrictions are lifted.
 
To access the Resident Portal, visit [property website], select Residents, then Maintenance. You will be prompted to sign in or set up your account. Once logged in, you will be able to submit your service request.
 
Visit residentportal.com to view a series of tutorials that can walk you through this process.
 

DIY Tutorials

These tutorials show you how to fix common maintenance issues.  Feel free to bookmark this blog page and refer back to it in the event you’re in need of maintenance during quarantine.
 

Resetting A Garbage Disposal

 

Turn Water Off to a Running Toilet

 

How to Plunge a Toilet

 

Resetting a GFCI Outlet

 

How to Fix a Running Toilet